We want you to love your purchase. .If you have changed your mind about a standard, non-personalised online purchase, you have the right to cancel your order within 14 days of receiving it, in accordance with UK consumer law.

Changing Your Mind

If you would like to return an eligible item, please email s.haider.designs@gmail.com within 14 days of receiving your order.

Once you have notified us that you wish to cancel, the item should be returned within the applicable timeframe.

Items should be returned securely packaged and in an appropriate condition. Please take care when repackaging ceramics, as they can be fragile during return transit.

The cost of returning an unwanted item is the customer's responsibility.

Once your return has been received and assessed, we will process your refund using the original payment method.

Bespoke & Personalised Pieces

Bespoke commissions and pieces made specifically to a customer's specifications may not be eligible for cancellation or returns.

Before accepting a commission, we will confirm the relevant payment, cancellation and return terms with you.

If you change your mind about a commission after production has begun, please contact us as soon as possible. Depending on the stage of production, you may be eligible for a partial/full refund.

Faulty or Damaged Items

If your piece arrives damaged, is faulty or is not as described, please contact us at s.haider.designs@gmail.com.

Please include your order number and photographs where possible so that we can assess the issue and arrange an appropriate resolution.

Exchanges

We do not routinely offer exchanges. If you wish to purchase a different piece, you may return your original eligible purchase and place a new order, subject to the applicable return and cancellation rights.

If you have any questions about a return, please contact us before sending anything back.