Delivery

Each piece is carefully packed by hand before leaving the studio.

Processing & Dispatch

Ready-to-ship pieces will normally be dispatched within 5 working days of your order being placed.

Made-to-order pieces will have an estimated production timeframe stated on the individual product page or provided at the time of purchase.

As all pieces are handmade, production times can vary slightly. If there is a significant delay to your order, we will contact you directly.

Shipping

Shipping costs are calculated at checkout and will depend on the destination and size of your order.

We currently ship to UK ONLY through our self checkout

Once your order has been dispatched, you will receive confirmation and tracking information where available.

Delivery times are estimates and may vary depending on the courier and destination. While we cannot guarantee courier delivery times, we will do our best to assist with any delivery delays..

International Orders

Please contact us for international delivery options/pricing.

For orders shipped outside the UK, the recipient may be responsible for any customs duties, import taxes or other charges imposed by the destination country.

These charges are not included in the purchase price or shipping cost unless explicitly stated.

Damaged Deliveries

All ceramics are carefully packaged to minimise the risk of damage during transit. However, if your order arrives damaged, please contact us at s.haider.designs@gmail.com as soon as possible.

Please provide:

• Your order number

• Photographs of the damaged piece

• Photographs of the external packaging

• Photographs of the internal packaging

Please retain all packaging until the issue has been resolved, as photographs and packaging may be required to make a claim with the courier.

We will assess the damage and arrange an appropriate resolution, which may include a replacement or refund